Express Yourself, Shop with Confidence

At Hoodies And Sweaters Shop, we’re committed to delivering your edgy fashion finds and precision body jewelry with speed and care. Your satisfaction drives everything we do, from our curated collections to our straightforward shipping and returns process.

Shipping Information

Order Processing

We pride ourselves on quick order processing. All orders are processed within 1-2 business days of payment confirmation.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included
  • Available worldwide (excluding some Asian regions and remote areas)

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Our Return Philosophy

We stand behind our products and want you to love your Hoodies And Sweaters Shop purchases. If something isn’t right, we’ve made returns and exchanges straightforward and hassle-free.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your new gear fits your style perfectly.

Conditions for Returns & Exchanges

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be attached
  • A receipt or proof of purchase is required
  • Return shipping costs are the responsibility of the customer

⚠️ Important: Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Body Jewelry (including labrets, monroes, captive hoops, cartilage jewelry)
  • Navel Jewelry
  • Nipple Jewelry
  • Nose Jewelry (including septum jewelry and eyebrow jewelry)
  • Plugs and other intimate piercing jewelry
  • Faux Body Jewelry (due to hygiene considerations)
  • Circular Horseshoes

These restrictions help us maintain the highest standards of hygiene and customer safety.

Step-by-Step Return Process

1 Submit Your Return Request

Email us at [email protected] with your return/exchange request using the template below.

2 Wait for Authorization

We’ll respond within 2 business days with a Return Authorization Number and instructions.

3 Package Your Items

Securely pack the items in their original packaging with all tags attached.

4 Ship to Our Address

Send your return to:

Hoodies And Sweaters Shop Returns Department
71 Brown Street
NORTH SYDNEY, AU 2055

5 Track Your Return

Keep your shipping tracking number for reference.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Hoodies And Sweaters Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: [List items with sizes/colors] Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [Refund / Exchange for (specific item)]
I confirm that the items are in original condition with all tags attached.

Thank you,
[Your Full Name] [Your Email Address]

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Refunds typically appear in your account within 5-10 business days, depending on your financial institution

Note: Original shipping fees are non-refundable.

Exchange Process

For exchanges to a different size or color:

  • We’ll ship your new item once we receive and process your return
  • Standard shipping charges apply for the new shipment
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Need Help?

Our support team is here to assist you with any shipping, return, or exchange questions:

Email: [email protected]

Response Time: Within 24-48 hours during business days

We’re committed to making your Hoodies And Sweaters Shop experience as exceptional as our products!

Express Yourself, Shop with Confidence