Your Style Satisfaction Matters as Much as Your Privacy

Our Return Philosophy

At Hoodies And Sweaters Shop, we’re committed to your complete satisfaction—whether you’re rocking our edgy hoodies, precision body jewelry, or statement belts. If your purchase doesn’t meet your expectations, we’ve made returns and exchanges straightforward and hassle-free.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your new gear fits your style perfectly.

Conditions for Returns & Exchanges

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be attached
  • A receipt or proof of purchase is required
  • Return shipping costs are the responsibility of the customer

⚠️ Important: Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Body Jewelry (including labrets, monroes, captive hoops, cartilage jewelry)
  • Navel Jewelry
  • Nipple Jewelry
  • Nose Jewelry (including septum jewelry and eyebrow jewelry)
  • Plugs and other intimate piercing jewelry
  • Faux Body Jewelry (due to hygiene considerations)
  • Circular Horseshoes

These restrictions help us maintain the highest standards of hygiene and customer safety.

Step-by-Step Return Process

  1. Submit Your Return Request
    Email us at [email protected] with your return/exchange request using the template below
  2. Wait for Authorization
    We’ll respond within 2 business days with a Return Authorization Number and instructions
  3. Package Your Items
    Securely pack the items in their original packaging with all tags attached
  4. Ship to Our Address
    Send your return to:
    Hoodies And Sweaters Shop
    Returns Department
    71 Brown Street
    NORTH SYDNEY, AU 2055
  5. Track Your Return
    Keep your shipping tracking number for reference

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hoodies And Sweaters Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: [List items with sizes/colors] Reason for Return/Exchange: [Please specify reason] Preferred Resolution: [Refund / Exchange for (specific item)]

I confirm that the items are in original condition with all tags attached.

Thank you,
[Your Full Name] [Your Email Address]

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Refunds typically appear in your account within 5-10 business days, depending on your financial institution
  • Note: Original shipping fees are non-refundable

Exchange Process

For exchanges to a different size or color:

  • We’ll ship your new item once we receive and process your return
  • Standard shipping charges apply for the new shipment
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Need Help?

Our support team is here to assist you with any return or exchange questions:

Email: [email protected]
Response Time: Within 24-48 hours during business days

We’re committed to making your Hoodies And Sweaters Shop experience as exceptional as our products!

Express Yourself, Shop with Confidence